spinx8 Privacy Policy

1. Introduction

spinx8 is an online casino and football betting platform built for players in Myanmar. We are committed to handling your personal data with respect in everything we do.

This Privacy Policy ("Policy") applies to all players who use the spinx8 website (https://spinx8.im) and its related services ("Platform"). Please read and understand this Policy before continuing to use our services.

By continuing to use the Platform, you agree to the personal data handling practices described in this Policy. If you do not agree, you should not use the Platform.

2. Types of Information We Collect

We only collect information that is necessary to provide our services and maintain your player account. This includes the following—

2.1 Information You Provide Directly

• Name, contact email address, and mobile number
• Identity documents such as a National Registration Card or citizenship verification card submitted for account verification
• Payment details provided during deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers)
• Communication records submitted when contacting customer support

2.2 Information Collected Automatically

• IP address, browser type, device model, and operating system
• Records of which pages you visit on the Platform
• Game history — session count, play time, and results
• Cookies and similar tracking technologies (details in Section 6)

2.3 Information Received from Third Parties

• Verification results from identity verification services
• Name or contact information from third-party services you have linked with your consent

3. Purposes for Using Your Information

We use your personal data only for the following purposes—

• Account Management — To handle access, verification, and security measures
• Payment Processing — To complete deposit and withdrawal transactions
• Customer Service — To provide support via 24/7 Live Chat and email
• Security and Fraud Prevention — To detect suspicious activity and protect your account
• Compliance — To carry out identity verification and ensure legal compliance
• Responsible Gaming Support — To monitor gaming patterns and provide support resources
• Service Improvement — To analyse player experience data and improve the Platform
• Communications — To send service-related notifications and policy updates

We do not sell your personal data to third parties for advertising any products or services.

4. Data Sharing and Disclosure

spinx8 may share your personal data with third parties only in limited circumstances—

4.1 Service Providers

We may share data with partners who help us deliver our services, such as payment processors, identity verification providers, and data storage companies. These partners may only use the data for the purposes we direct and are bound by data protection agreements.

4.2 Legal Requirements

We may disclose your personal data when required by law, when complying with a legal order, or when we believe it is necessary to protect our legal rights.

4.3 Business Transfers

Before any merger, acquisition, or sale of assets, we will notify players in advance and ensure the protections in this Policy remain in place.

What We Never Do — We never sell, rent, or share your personal data with third parties for advertising purposes.

5. Personal Data Security

spinx8 has put in place technical and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include—

• Use of SSL (Secure Socket Layer) encryption technology for data transmission and storage
• Processing payment data through secure, encrypted channels
• Limiting the staff who can access personal information and providing them with data protection training
• Supporting two-factor authentication to prevent unauthorized access
• Regular audits of data systems to check for security breaches

You are responsible for keeping your account secure. Do not share your password with anyone. We will never ask for your password or payment details without you initiating a verification request.

6. Cookies and Tracking

We use cookies and similar technologies to keep the platform running and to improve the player experience—

6.1 Essential Cookies

These cookies are required for the website to function properly. They cover login authentication, security operations, and core website functionality. Disabling these cookies means the website will not work correctly.

6.2 Analytics Cookies

We use analytics cookies to understand how players use the platform. Data from these cookies is aggregated and cannot be used to identify any individual player.

6.3 Browser Cookie Controls

You can restrict or disable cookies in your browser settings. However, disabling essential cookies may prevent some parts of the website from working properly.

7. Data Retention Period

We retain personal information for as long as needed to fulfill the purposes described in this policy, or for the period required by law, whichever is longer—

• Account Data — Retained for the lifetime of the account; no more than 5 years after account closure
• Payment Records — Retained as required by financial regulations
• Customer Support Records — Retained for up to 2 years after the matter is resolved
• Technical Logs — Retained for up to 1 year for security breach prevention purposes

Personal information that is no longer needed is securely deleted or anonymized so that it cannot be linked to any individual.

8. Player Rights

Every player who uses our platform has the following rights regarding their personal information—

8.1 Right of Access

You may request a copy of the personal information we hold about you.

8.2 Right of Rectification

You may request that incorrect or incomplete personal information be corrected. Most personal information can be updated directly from your account settings.

8.3 Right of Erasure

You may request deletion of personal information that is no longer needed for legal or service purposes. However, there may be restrictions on deleting data that must be retained due to legal requirements.

8.4 Right to Object

You may object to your personal information being processed for purposes such as platform improvement.

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. When you visit any third-party website, please read their privacy policy.

Our partner service providers, such as the payment processors integrated with our services (KBZPay, Wave Money, AYA Pay, CB Pay), maintain their own privacy policies. Any handling of data beyond what we share (as described in Section 4) is governed by their policies.

10. Protection of Players Under 21

spinx8 services are intended for users aged 21 and above only. If we become aware that a minor under 21 has provided us with personal data, we will immediately delete that data and close their account.

We assume that every person who accesses our platform is 21 or older. If we encounter data indicating that this restriction has been violated, we will take immediate action.

11. Policy Changes

We may update this policy from time to time to accurately reflect our data handling practices. Whenever any changes are made to this policy, we will update the "Last Revised" date on this page and notify players through our communication channels.

Continuing to use the platform after policy changes means you agree to those changes. If you do not agree with the changes, you may contact our customer service and request that your account be closed.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact spinx8 customer service —

• Live Chat — Available 24/7 in Myanmar language through the platform
• Email — [email protected]

You can also reach our Data Protection Officer through these channels, and they will handle all personal data requests and concerns.